How Pro Lamp SA handles your information.

1. Who we are

Pro Lamp SA is a lighting and electrical supplier based at 917 Morkels Close, Allandale Exchange, Midrand, 1685, Johannesburg, South Africa. For privacy questions, contact us at [email protected] or call +27 79 435 3002.

2. Information we collect

When you submit an enquiry, email us, call us, or use WhatsApp, we may collect your name, business name, email address, phone number, enquiry details, product requirements, brand preferences, delivery or project information, and any other information you choose to send to us.

When you visit the website, basic technical information may be processed, such as browser type, device information, pages visited, referral source and approximate location derived from your IP address. This helps with website security, performance and improvement.

3. Why we use your information

We use personal information to respond to enquiries, prepare stock availability feedback, quotes or product guidance, manage supplier or reseller communication, keep business records, improve the website, prevent spam or abuse, and comply with legal or accounting obligations.

4. Legal basis and POPIA

We process personal information only where we have a lawful reason to do so. This may include your consent, steps needed before entering into a sale or supply arrangement, performance of a contract, compliance with a legal obligation, or a legitimate business interest that does not unfairly affect your rights.

We aim to follow the conditions for lawful processing under South Africa's Protection of Personal Information Act, including accountability, purpose specification, information quality, openness, security safeguards and participation by the person whose information is processed.

5. Sharing information

We do not sell your personal information. We may share information with service providers that help us operate the website, deliver form submissions, host email, communicate with customers, provide IT support, arrange delivery, or meet legal and accounting requirements. These parties should only process information for the purpose for which it was shared.

6. Website forms, email and WhatsApp

Enquiries submitted through the website are sent to [email protected]. If a third-party form delivery service is used, it may process your submitted information to deliver the message and reduce spam. WhatsApp messages are handled through WhatsApp's own platform, so their privacy terms may also apply.

7. Cookies and analytics

The website uses essential browser storage to remember privacy choices and support basic functionality. Optional analytics or marketing cookies should only be loaded after consent. If analytics or advertising tools are added later, this policy should be updated to name those tools and explain what they collect.

8. Security and retention

We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction. We keep information only for as long as needed for the reason it was collected, unless a longer period is required by law or legitimate business record-keeping.

9. Cross-border processing

Some technology providers, email systems or communication platforms may process information outside South Africa. Where this happens, we aim to use providers that apply appropriate privacy and security safeguards.

10. Your rights

You may ask us to confirm whether we hold your personal information, request access to it, ask for corrections, object to certain processing, request deletion where legally appropriate, or opt out of direct marketing. To make a request, email [email protected].

11. Complaints

If you believe your personal information has not been handled properly, please contact us first so we can try to resolve it. You may also contact the Information Regulator South Africa at inforegulator.org.za.

12. Updates to this policy

We may update this policy when our website, services, legal obligations or business processes change. The latest version will be published on this page.